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Customer Testimonials

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Great so far!

hctrtorres2@gmail.com

I have ordered from Hookaset 3 times in the past couple of weeks and everything has been great! Product always arrives on time thumbs up to FedEx as well. One of the brands of shisha i ordered was discontinued and customer service was kind enough to call me and let me know they would be substituting, they even through in an extra free bag of shisha! I see lots of complaints of people receiving dirty hookahs. Rinse them out before use people! These hookahs come from the warehouse chances are there may be a bit of dirt or grime. All in all Hookahset will be my go to place for anything hookah. -Hector

22 May, 2018

-- Hector Torres

 
Great service

delossaa@mskcc.org

I must say i was worried based on the reviews below however it seems that this company may be turning things around. My experience with Hookahset went great. I emailed them prior to placing my order to confirm if items i was looking to purchase was in stock. I received a response back the next business day, placed my order Wednesday afternoon and received my package that Friday. Everything i ordered came in and was in good condition. Keep up the good work Hookahset i will definitely be ordering from you again!

18 May, 2018

-- ADLS

 
SUBJ1

kurtcoughlin1@diamondfacade.net

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28 July, 2017

-- GymGuyVaph

 
Testimonials don't work

I guess they get so many bad reviews that they've stopped posting them all together. Dirty middle eastern scum

11 July, 2017

-- Jonathan

 
Staff is out to lunch

I'm pretty sure 90% of the staff here is mildly retarded. Either that or they just don't care about helping you with your problems. Every person you get explains different policies and rules, the only thing they all seem have in common is their refusal to help.

11 July, 2017

-- Kyle

 
Sent to wrong address, not fixed

dannymarchiori@gmail.com

Instead of being shipped to the address I put in when ordering my tobacco, my package was shipped to a completely different city on the other side of the country. After tracking down the error myself, I contacted hookah set who (after confirming that it was their mistake) ensured me that they would take care of it and email me with the updated shipping information. This was over 2 weeks ago, and I still haven't heard back from them. I've tried placing calls within their business hours, but there seems to be nobody answering the phone. My order was originally placed on April 10th, 2017, It is now June 28th, and I have still not received any updates on the location of my parcel. As a side note there was another call I placed somewhere in May where the person who answered the phone told me that they were going to close soon so that he couldn't help me, and that I should call back next week. In the past shipping has been very fast which is why I've always ordered from this website, but in this instance it has taken way too long and the customer service has not been very helpful.

28 June, 2017

-- Danny

 
Black friday

The best deal i got was in black friday! thank you very super fast shipment however my previous order you guys forgot my rose gel shisha and still charged it i tried contacting you and i even emailed you the receipt and no answer. I also dislike the fact sometimes in your website it says you guys have certain flavors of shisha and in the end i only get different phone calls saying most of my order has been sold out.

28 February, 2017

-- Hookah Jae from NY bronx

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